Refund policy
Each piece at Betty Lily & Company is hand-selected for its artistry, craftsmanship, and authenticity. Because every item is vintage and one-of-a-kind, all sales are considered final.
We take great care to describe and photograph each piece accurately. Please review all photos, measurements, and condition details before purchasing.
If your order arrives damaged or not as described, please contact us within 3 days of delivery with clear photos of the item and packaging so we can assist promptly.
Exceptions & Conditions
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We do not accept returns or exchanges for reasons of fit, change of mind, or wear-and-return use.
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Items from the Private Collection and any pieces marked Final Sale are non-refundable.
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In rare cases, a store credit may be offered at our discretion if contacted within 3 days of delivery and the item is returned in its original, unworn condition.
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If an item is returned and found to be tampered with, altered, or exchanged, no refund or store credit will be issued.
Our Promise
Our goal is to ensure that every collector receives authentic vintage jewelry exactly as represented — timeless pieces chosen with care, integrity, and a deep love for craftsmanship.